Glenn Lewis is the director
of Food and Beverage
The arrival of the BBC Wales cameras was a bit daunting at
the very beginning – to have these people come and stare at you ‘through the
keyhole’ – but it turned out to be quite an exciting thing to be a part of.
The cameras never really felt intrusive because, in this
job, you feel as though you are on stage all the time ‘performing’ to the
public. You get used to being watched and you have to deal with the public in
lots of different ways, which gives you confidence to go out and be observed.
I used to enjoy acting when I was younger and took the lead
part in many school productions. For me, this job is a continuation of
entertaining people because that’s what this business is all about.
Everything we do within the hotel is about setting the stage
for our audience – our guests – to give them the best possible time. It’s
important that we prepare, we all know our lines, and that we are aware of the
individual parts that we all play in delivering this massive production that we
operate on a day-to-day basis.
I hope the programme gives a taste of what it’s like to be
part of such an incredibly exciting industry and what it takes to run an
organisation like this. Hopefully anyone watching with an interest in going
into the hospitality industry will get a better understanding of what’s
involved.
I think the Hotel 24/7 title is very apt because this is
certainly an industry that never sleeps. No two days are ever the same which
make it a challenging, but ultimately very
rewarding, place to work.
Hotel
24/7 starts Monday 8 September at 8pm, BBC One Wales.
